Ratchet+Wrench Radio

Bill Greeno, a "management guru" in the automotive industry, shares his tips on getting employees to become more independent, along with tools to get them started.

Ben Pohl, graduate and automotive tutor at College of DePage in Illinois, shares his thoughts on what makes an effective tech program and what shop owners can do to attract a top quality tech. 

John Beebe, owner of Bellingham Automotive and Burlington Automotive in Washington, discusses how he's been able to create a culture that retains employees. 

In this month's episode of Ratchet+Wrench Radio, Aaron Stokes speaks on the best ways for owners to assess their leadership skills, as well as how their managing style affects the employees at their shop.  

Sally Thomas, co-owner and president of Thomas Tire & Automotive, discusses ways to give staff more leadership opportunities, and how it's helped her become a better leader herself.

Servando Orozco, CEO and owner of Orozco's Auto Service in Long Beach, Calif., details how he has been able to become a "marketing guru" within the industry.

On this week's Innovate episode of Ratchet+Wrench Radio, Laurie Guest, professional customer service expert, details the best way to add new and creative business ideas intended to boost customer satisfaction.   

On this month's Grow episode of Ratchet+Wrench Radio, Rick White, president and lead coach of 180Biz, shares his tips for improving shop culture in order to attract the best talent in the industry. 

Monthly guest and Ratchet+Wrench columnist Aaron Stokes shares his tips on how to take control of staff meetings and get each team member on board to achieve success.

Shop owner Gary Uhlman discusses the importance of his non-profit organization, the Mid-Atlantic Auto Repair Coalition (MARC), and gives tips on how other owners can get involved or start their own.