Ratchet+Wrench Radio
Ratchet+Wrench Radio offers four tracks each month that explore the industry's biggest trends, most pressing topics, and the leadership and business management tips and strategies you need to thrive.
Episodes
Jul 26, 2019
Jul 26, 2019
24 min
In this month's episode of Ratchet+Wrench Radio, Aaron Stokes speaks on the best ways for owners to assess their leadership skills, as well as how their managing style affects the employees at their shop.
Jul 19, 2019
Jul 19, 2019
15 min
Sally Thomas, co-owner and president of Thomas Tire & Automotive, discusses ways to give staff more leadership opportunities, and how it's helped her become a better leader herself.
Jul 12, 2019
Jul 12, 2019
13 min
Servando Orozco, CEO and owner of Orozco's Auto Service in Long Beach, Calif., details how he has been able to become a "marketing guru" within the industry.
Jul 5, 2019
Jul 5, 2019
20 min
On this week's Innovate episode of Ratchet+Wrench Radio, Laurie Guest, professional customer service expert, details the best way to add new and creative business ideas intended to boost customer satisfaction.
Jun 28, 2019
Jun 28, 2019
23 min
On this month's Grow episode of Ratchet+Wrench Radio, Rick White, president and lead coach of 180Biz, shares his tips for improving shop culture in order to attract the best talent in the industry.
Jun 21, 2019
Jun 21, 2019
18 min
Monthly guest and Ratchet+Wrench columnist Aaron Stokes shares his tips on how to take control of staff meetings and get each team member on board to achieve success.
Jun 14, 2019
Jun 14, 2019
18 min
Shop owner Gary Uhlman discusses the importance of his non-profit organization, the Mid-Atlantic Auto Repair Coalition (MARC), and gives tips on how other owners can get involved or start their own.
Jun 7, 2019
Jun 7, 2019
17 min
Shop owner John Bridgwater speaks on the importance of investing in your technicians' diagnostic training.
May 24, 2019
May 24, 2019
26 min
Jason Malo, vice president of Advanced Automotive Performance in Uxbridge, Mass., speaks on how his shop has been able to gain profits by approaching customer relationships as a long-term investment.
May 17, 2019
May 17, 2019
13 min
In this month's Lead podcast, Aaron Stokes discusses some signs of opportunity shop owners should look out for when wanting to grow.