Ratchet+Wrench Radio

Shop owner John Bridgwater speaks on the importance of investing in your technicians' diagnostic training.

Jason Malo, vice president of Advanced Automotive Performance in Uxbridge, Mass., speaks on how his shop has been able to gain profits by approaching customer relationships as a long-term investment.   

In this month's Lead podcast, Aaron Stokes discusses some signs of opportunity shop owners should look out for when wanting to grow.  

Wayne Whitworth speaks on the strong company culture at Schertz Auto Service in Schertz, Texas, and the unique projects they collaborate on to make it happen. 

In this week's Grow podcast, Ratchet+Wrench columnist Rissy Sutherland speaks with Tekmetric owner and shop owner Sunil Patel about his unique journey into the industry.

Nancy Friedman, founder of Telephone Doctor, details the importance of customer service and shares her top tips for mastering customer calls. 

Aaron Stokes details what every shop owner needs to consider when taking a large risk in their business.

For years, Bockman's Auto has sent out holiday cards and "Christmas in July" coupons to its clients for an estimated $40,000 boost or so. Learn the ROI secrets from owner Jon Bockman. 

Bruce Howes is the owner of Atlantic Motorcar Center in Wiscasset, Maine. For years, Howes has used process maps to train his staff, run his shop, and ensure success. 

Lucas Underwood is the owner of L & N Performance Parts in Blowing Rock, North Carolina. Today on R+W Radio, Lucas shares how rewarding—and simple—it is to go the extra step for your clients, and what the concept of extreme ownership means to him.