Ratchet+Wrench Radio

The official podcast of Ratchet+Wrench, providing strategies and inspiration for auto care success.

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3 days ago

In this episode, Mike and Susan Henn of Henn Automotive talk about their southern North Carolina shop. Mike talks about getting rejected by the bank for a loan, building his shop with his own hands, how he trains his technicians, and why they stay for the long haul (most have been with the shop for over a decade). Susan discusses managing the front end, why providing full benefits matters and her role in creating the environment of the shop.
Sponsored by Ford Motorcraft.

Tuesday Nov 28, 2023

In this episode of Ratchet+Wrench Radio, Rachel Spencer of Spencer's Auto Repair shares her journey through shop ownership and how she overcame challenges personally and professionally to become the empathetic and strong leader she is today. 
Sponsored by Ford Motorcraft

Tuesday Nov 21, 2023

In this episode, Daniel Stewart, service manager at Oceanside Auto in Old Saybrook, Connecticut, talks about his shop, its future goals, its culture and how he gets the best from his Gen Z technicians. 
Sponsored by Ford Motorcraft

Tuesday Nov 14, 2023

In this episode, Stephannie Maneval, owner of Dave's Pro Auto Service in Williamsport, Pennsylvania, talks about her rise from service advisor to shop owner and takes us through her shop and what she loves about being an owner.
Sponsored by FordMotorcraft

Monday Nov 06, 2023

In this episode, Doug Grills, owner of AutoStream Care Care Center with multiple locations across Maryland, talks about vetting, hiring and training technicians. Today, he's going to share his processes from:
Creating goal posters with his team to cast a vision
Why 1-on-1 meetings matter in retaining technicians
The need for good communication
Why training inspires technicians to stay
How his shop vets potential new hires
The advantage of providing benefits and incentives
He'll also provide advice for small shops on how to make the right first hires.
Sponsored by Ford Motorcraft

Tuesday Oct 31, 2023

In this episode, Dave Boyes and Ron Shanas of Today's Class talk about how shop owners can better coach their teams by understanding how their team members learn and process the knowledge they gain from educational sessions.
Sponsored by Ford Motorcraft

Tuesday Oct 24, 2023

In this episode, Connor Tracy, senior regional manager and director of partner relations at KUKUI, talks about ways shop owners can pinpoint gaps in their customer service sequence to increase the likelihood that customers keep coming back. 
Sponsored by Ford Motorcraft

Tuesday Oct 17, 2023

In this episode of Ratchet+Wrench Radio, Ryan Burton of Leads Near Me. We discuss marketing, what it is, the difference between marketing, advertising and public relations and we get Ryan's reactions to the marketing results in the 2023 Ratchet+Wrench Industry Survey Report. Lastly, we talk about his upcoming High Gear Auto Repair Marketing Conference in Atlanta, Georgia, from Nov. 29-Dec. 1.
Sponsored by Ford Motorcraft

Tuesday Oct 10, 2023

In this episode, Taran Sodhi, owner of Conceptual Minds, an auto repair shop marketing firm, talks about how he helped Wiygul Automotive rebrand its shop and what shop owners need to think about when considering a refacing of their own.
Sponsored by Ford Motorcraft.

Tuesday Oct 03, 2023

Why are auto technicians in auto repair shops leaving their jobs? In this episode of Ratchet+Wrench Radio, Chris Lawson of Technician Find talks to editor Chris Jones about a Statistica survey that details eight reasons why people quit jobs and what auto repair shop owners can learn.
Sponsored by Ford Motorcraft

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