Ratchet+Wrench Radio

The official podcast of Ratchet+Wrench, providing strategies and inspiration for auto care success.

Listen on:

  • Podbean App
  • Spotify
  • Amazon Music
  • iHeartRadio
  • PlayerFM
  • Samsung
  • Podchaser
  • BoomPlay

Episodes

Wednesday Jul 31, 2024

In this episode, AJ Nealey, owner of Nealey Tire & Auto, which has five locations in Maryland, talks about using the EOS method to standardize his shop and how it has led to massive growth and success across the board.

Wednesday Jul 24, 2024

In this episode, Brittany Schindler of Rod's Japanese Auto Care in Bellingham, Washington, who was also the 2021 AAPEX Service Advisor of the Year, explains how service advisors can handle customer complaints with grace.

Wednesday Jul 17, 2024

Can predictive maintenance help your auto repair shop schedule more accurate repair appointments for customers? In this episode, Tim Hardin, senior vice president/GM global data services, Epicor, discusses the data that drives predictive maintenance and how it stacks up against the traditional 30/60/90K maintenance model in more accurate scheduled repairs to customers.

Wednesday Jul 10, 2024

In this episode, Chris Cloutier of Golden Rule Auto Care in Dallas, Texas, discusses how to manage employee conflict in auto repair shops. He identifies what conflict in the workplace looks is, when employees should escalate grievances up to the auto repair shop owner, and how leaders resolve conflict within the team. 
 
Sponsored by Chemors

The Impact of Servant Leadership

Wednesday Jul 03, 2024

Wednesday Jul 03, 2024

In this episode, Karim Morsli of Winkler Automotive, talks about going from engineering and IT to auto shop ownership. He discusses how the servant leadership style he learned translated in the shop, and why having a selfless approach as a shop owner can change the shop, and more importantly, lift the industry. 

Tuesday Jun 25, 2024

In this episode, Jeremy Glassco of App Fueled and JJ Mont of JJs Auto Service talk about how using an app has created higher loyalty and retention for JJs shop and why it's smart to market to the phone.

Wednesday Jun 19, 2024

In this episode, Dr Dana Nkana of Automotive Doctor Consulting and Coaching Services talks about a few key processes that can improve shops.

Tuesday Jun 11, 2024

In this episode, Dan Vance of Shop Dog Marketing talks about how auto repair shops can use AI to improve processes, workflow, customer engagement, and communication. He also dives into some interesting use cases for improving customer service and leveling up your marketing.

Wednesday Jun 05, 2024

In this episode, Ratchet+Wrench columnist Dutch Silverstein talks about transparency and whether it's just a marketing buzzword to sell services to customers or a way for shops to build a culture that caters to the needs of the people they serve. 

A Look Back on Worldpac STX 2024

Wednesday May 29, 2024

Wednesday May 29, 2024

In this episode, we take a look back on STX 2024 starting with data and industry outlook and moving into conversations with key personnel—Bob Cushing, Shane O'Connor, Rob Morrell, and Chris Salvo. We also speak directly with auto repair shop owners, a technician, and a parts supplier about lessons learned and why they value training.

Copyright 2023 All rights reserved.

Podcast Powered By Podbean

Version: 20240731