Ratchet+Wrench Radio

Publicity is a great way to reach customers, but not every shop owner is trained for it. Frank Leutz, owner of Desert Car Care of Chandler, and co-host Susie Wong, discuss the dos and don’ts of a press release, how to attract the media and how to prepare for a TV appearance.   Hear more from Frank at http://bit.ly/WrenchNation

Aaron Stokes shares how negative staff members can disrupt the entire business, how to prevent it from happening and how to know when enough is enough.

Tom Burden, founder of Grypmat, shares the inspiration behind his tool tray, which was named one of Time's Best Inventions of 2018, and his advice on finding your inner problem-solver. 

Frank Leutz and co-hose Susie Wong break down their marketing calendar and provide tips so others can create their own for the upcoming year.

Jason Stretch, owner of Legendary Automotive and Truck Service, discusses the importance of recruiting and his approach to the process.

With the holiday season upon us, Aaron Stokes discusses the importance of giving thanks for one of your most valuable assets—your employees. 

In his inaugural podcast, Frank Leutz, owner of Desert Car Care of Chandler, and co-host Susie Wong, tackle the tech shortage and discuss the techniques that have worked for them as well as areas that they’ve struggled with. 

In this week's episode of Ratchet+Wrench Radio, Junior Word, president of Carquest North America discusses how he's been able to keep a focus on the customer throughout his time with the company and what he hopes to bring to his new position.

Jim Lang, president of Lang Market, discusses what independent shop owners need to do in order to stay relevant. 

With SEMA and AAPEX week upon us, Ratchet+Wrench decided to focus on how to manage stress with a busy schedule. In this week's episode, we talk with trainer, speaker, and coach, Joe Robinson, who works for companies all over the world focusing on stress management and work-life balance.