Ratchet+Wrench Radio
Ratchet+Wrench Radio offers four tracks each month that explore the industry's biggest trends, most pressing topics, and the leadership and business management tips and strategies you need to thrive.
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Episodes
Friday May 17, 2019
Friday May 17, 2019
In this month's Lead podcast, Aaron Stokes discusses some signs of opportunity shop owners should look out for when wanting to grow.
Friday May 10, 2019
Friday May 10, 2019
Wayne Whitworth speaks on the strong company culture at Schertz Auto Service in Schertz, Texas, and the unique projects they collaborate on to make it happen.
Friday May 03, 2019
Friday May 03, 2019
In this week's Grow podcast, Ratchet+Wrench columnist Rissy Sutherland speaks with Tekmetric owner and shop owner Sunil Patel about his unique journey into the industry.
Friday Apr 26, 2019
Friday Apr 26, 2019
Nancy Friedman, founder of Telephone Doctor, details the importance of customer service and shares her top tips for mastering customer calls.
Friday Apr 19, 2019
Friday Apr 19, 2019
Aaron Stokes details what every shop owner needs to consider when taking a large risk in their business.
Thursday Apr 11, 2019
Thursday Apr 11, 2019
For years, Bockman's Auto has sent out holiday cards and "Christmas in July" coupons to its clients for an estimated $40,000 boost or so. Learn the ROI secrets from owner Jon Bockman.
Friday Mar 22, 2019
Friday Mar 22, 2019
Bruce Howes is the owner of Atlantic Motorcar Center in Wiscasset, Maine. For years, Howes has used process maps to train his staff, run his shop, and ensure success.
Friday Mar 08, 2019
Friday Mar 08, 2019
Lucas Underwood is the owner of L & N Performance Parts in Blowing Rock, North Carolina. Today on R+W Radio, Lucas shares how rewarding—and simple—it is to go the extra step for your clients, and what the concept of extreme ownership means to him.
Friday Mar 01, 2019
Friday Mar 01, 2019
Pre-sell. Be a promoter. And never, ever stop advertising. This week on Ratchet+Wrench Radio, Aaron Stokes tells it like it is.
Friday Feb 22, 2019
Friday Feb 22, 2019
Jeff Matt is the owner of Victory Auto Service & Glass, a six-shop operation in Minnesota (five) and Florida(one). Today, Matt shares his experience working at a shop where customer service was nonexistent, and how he leveraged that experience into a successful multi-shop business (and the old-school media he uses to keep it going).