Ratchet+Wrench Radio

How I Did It: Creating an Effective Culture

John Beebe, owner of Bellingham Automotive and Burlington Automotive in Washington, discusses how he's been able to create a culture that retains employees. 

Lead: A Full Leadership Self-Evaluation

In this month's episode of Ratchet+Wrench Radio, Aaron Stokes speaks on the best ways for owners to assess their leadership skills, as well as how their managing style affects the employees at their shop.  

Grow: Building Leaders with the Right Tools

Sally Thomas, co-owner and president of Thomas Tire & Automotive, discusses ways to give staff more leadership opportunities, and how it's helped her become a better leader herself.

How I Did It: Becoming a Marketing Master

Servando Orozco, CEO and owner of Orozco's Auto Service in Long Beach, Calif., details how he has been able to become a "marketing guru" within the industry.

Innovate: Feeding the Monster

On this week's Innovate episode of Ratchet+Wrench Radio, Laurie Guest, professional customer service expert, details the best way to add new and creative business ideas intended to boost customer satisfaction.   

Grow: Become a Talent Magnet

On this month's Grow episode of Ratchet+Wrench Radio, Rick White, president and lead coach of 180Biz, shares his tips for improving shop culture in order to attract the best talent in the industry. 

Lead: Perfecting Staff Meetings

Monthly guest and Ratchet+Wrench columnist Aaron Stokes shares his tips on how to take control of staff meetings and get each team member on board to achieve success.

How I Did It: Forming a Successful Auto Repair Coalition

Shop owner Gary Uhlman discusses the importance of his non-profit organization, the Mid-Atlantic Auto Repair Coalition (MARC), and gives tips on how other owners can get involved or start their own.   

Innovate: Solving the Diagnostics Training Dilemma

Shop owner John Bridgwater speaks on the importance of investing in your technicians' diagnostic training.

How I Did it: Moving Away From Transactional Relationships

Jason Malo, vice president of Advanced Automotive Performance in Uxbridge, Mass., speaks on how his shop has been able to gain profits by approaching customer relationships as a long-term investment.