Ratchet+Wrench Radio
Ratchet+Wrench Radio offers four tracks each month that explore the industry's biggest trends, most pressing topics, and the leadership and business management tips and strategies you need to thrive.
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Episodes
Monday Apr 27, 2020
Monday Apr 27, 2020
When you think of customer service, what's the first thing that comes to mind? For a lot of people, especially Millennials and Gen-Zers, it's all about convenience; customers will go to the first place that can get them what they need. A way to provide that convenient, 24/7 service? Utilizing an online chat platform. In this episode of the Grow segment, Ratchet+Wrench staff writer Abby Patterson sat down with Rob Infantino, founder and CEO of Openbay, about the opportunities that an online chat platform can bring to the table.
Monday Apr 20, 2020
Monday Apr 20, 2020
This week, Ratchet+Wrench shares an update on federal lending and options that shops have.
Friday Apr 17, 2020
Friday Apr 17, 2020
During this difficult time, it can be hard to put on a happy face. But, as the leader of your operation, it's up to you to encourage your employees and help them through. Monthly guest Aaron Stokes offers up words of encouragement.
Monday Apr 13, 2020
Monday Apr 13, 2020
This week’s round-up includes announcements from OEMs and industry organizations due to the coronavirus. For more information on the Transformer’s Institute course, click here: For more insight into the EV study mentioned, click here.
Monday Apr 13, 2020
Monday Apr 13, 2020
With the coronavirus pandemic affecting businesses worldwide, the essential businesses are able to keep their doors open. But even with this, auto repair shop operators are having to get creative with their business practices. Dwayne Myers, owner of Dynamic Automotive, Ratchet+Wrench Management Conference speaker, and All-Star Award winner, talks with staff writer Abby Patterson about ways they've switched up usual business practices to keep the business moving.
Wednesday Apr 08, 2020
Wednesday Apr 08, 2020
In this episode of From the Editors, Bryce and Anna recap the many conversations they've had with shop owners and industry stakeholders to present the very best tips, strategies and insights for successfully getting your shop through COVID-19. From workflow to financial assistance to leadership, learn the strategies working for the industry's best operators.
Monday Apr 06, 2020
Monday Apr 06, 2020
Last week, we continued to cover the coronavirus and the impact that it’s had on the automotive industry, including a very special panel discussion with Rissy Sutherland of SRS & Co., Jimmy Alauria of 3A Automotive & Diesel Repair, Bob Redding of Automotive Service Association - ASA and Greg Buckley of Buckley's Auto Care. To listen, click here. The industry continues to support auto repair shop owners by offering online training and webinars, which can be linked to within this story. Another very important development for small business owners, The U.S. Senate Committee on Small Business and Entrepreneurship issued information about major programs that will soon be available from the Small Business Association, which Jim Murphy, pro service coach with Elite, was kind enough to share with Ratchet+Wrench. Link here. What can we help you with in the coming weeks? Please email me and let me know at TCollins@10missions.com
Friday Apr 03, 2020
Friday Apr 03, 2020
Andy Massoll, owner of The Detroit Garage in Farmington, Mich., shares how he got the word out about concerns he has for the future of the automotive repair industry.
Friday Apr 03, 2020
Friday Apr 03, 2020
A panel discussions on solutions for handling the coronavirus pandemic as a small business owner.
Monday Mar 30, 2020
Monday Mar 30, 2020
This week, we’re sharing some acts that were put into motion and share what one shop in Florida is doing to give back. Ratchet+Wrench wants to focus on the positive and what shop owners are doing to help out. If you or someone you know is doing something to help out during this scary time, email TCollins@10missions.com.