Ratchet+Wrench Radio

Growing as a Leader

Join us on Ratchet+Wrench Radio as Mike Jones from Discover Leadership Training shares powerful insights on elevating your leadership game.
In this episode, Mike explores the critical distinctions between leadership and management, reveals how discipline fuels personal and professional growth, explains why traditional motivation falls short and what drives lasting change, and identifies common communication pitfalls that derail leaders, plus proven strategies to overcome them.
 
This episode originally aired on Aftermarket All-Access.

Podcast: How to Be Leader in All Times

We're living through uncertain and changing times. In this episode, Josh Parnell of Limitless Leadership talks about how to lead without wavering.

Time to Level Up: Real-World Best Practices That Actually Work

In this episode of Ratchet+Wrench Radio, sponsored by Bosch, Shawn Dupuie, Senior Director of Sales and Operations, joins Ivan Rioja-Scott, editor-in-chief, to dig into what modern shop success really looks like. The pair discusses culture, KPIs, technician retention, pay plans, emerging tech and more. You’ll hear why continued education matters, how to spot red flags early and where to find reliable info to stay ahead. Whether you’re solving current problems or trying to prevent future ones, this conversation offers real, firsthand insights to help your shop level up and stay there. 

ADAS Readiness in Today's Shop

In this episode, Steve Dawson, Washington D.C. regional manager for Hunter Engineering, talks about what auto repair shop owners and technicians need to do to be ADAS-ready. He discusses preparation and infrastructure, necessary training and skills, liability and legal implications of calibration, and how to educate customers on the necessity and importance of calibration. 

How Your Mental Health Affects Your Business Decisions

In this episode of Ratchet+Wrench Radio, Margaret Light, licensed marriage and family therapist of Equilibrium Therapy Services P.L.L.C. talks about the impact of mental health on decision-making in business. She also has tips for owners and managers who are too optimistic or too pessimistic, and discusses how to bounce back mentally from a bad decision.

The Road to Repair: Why the Customer Journey Starts Online

In this episode of Rachet+Wrench Radio, sponsored by SHOP-WARE, Editor-in-Chief Ivan Rioja-Scott sits down with Cavan Robinson, VP of Vehlo, to talk about how SHOP-WARE can help improve your shop’s efficiency and bottom-line results. By using a streamlined cloud-based platform, you can significantly improve customer service while ensuring your shop runs seamlessly, boosting car counts, average repair orders and technician efficiency. 

Turning Around a Failing Shop and Executing a Plan for Growth

How to Increase Customer Loyalty

It's Not What You Say, It's How You Say It w/Kathleen Callahan

Don't Treat Your Vendors That Way