Ratchet+Wrench Radio

AAPEX Live Series: Kathleen Callahan on KPIs, Coaching, Money Matters, and Growth

In this episode, recorded LIVE at AAPEX 2024 in Las Vegas, we sit down with R+W columnist, industry leader, former Women in AutoCare Woman of the Year recipient, and owner of Xpertech Auto Repair in Englewood, FL, Kathleen Callahan. 
We discuss being new in the business, talking on a coach, understanding KPIs, financial metrics and a lot more. 

Leveraging asTech Mechanical to Regain Control of Your Schedule

In this episode, Ivan Rioja-Scott, Editor-in-Chief for Ratchet+Wrench, sits down with Ben Johnson, vice president, general automotive repair markets, for Repairify, about the evolving landscape of vehicle diagnostics and repairs. The discussion centers around the increasing complexity of modern vehicles and the unique challenges that automotive repair shops face today. As vehicles become more technologically advanced, the need for accurate diagnostics has never been greater.
Join us as we uncover the importance of embracing new technologies and the vital role that asTech plays in equipping repair shops for the challenges ahead.

The Keys to Expanding into the Multi-store Model

In this episode, David Askwith, Managing Director of Autostream Car Care, talks about shop's rapid and successful expansion.  He also talks about implementing systems, the right way to communicate, and choosing the right approach to re-branding. 

From $7 Million to $14 Million: Personal Growth to Business Success

In this episode, Brian Moak has taken Heart Certified Autocare, a three-store Chicagoland brand, from $7 million to 14$ million by making change within himself. Learn about his path for financial, personal and all-around growth. 

How a Detailed Business Plan Can Improve Your Chances of Early Success

In this episode, Matt Wagg of Accelerated Diagnostic & Automotive in Bennington, Nebraska, talks about his automotive journey from the son of a shop owner to opening a shop during COVID and hitting the million-dollar mark three years after putting the keys into the door.
He discusses business plans, the importance of investing in self-education, why you need coaching, and the need for shop owners to have a clear direction. 
Matt taught at the Ratchet+Wrench Management Conference in September and is an educator and shop coach who is passionate about learning and developing others.

Why Customers Defer Jobs (and How to Fix It)

In this episode, Uwe Kleinshcmidt and Frank Scandura of AutoTech IQ talk about how they help auto repair shops increase profitability by transforming the way shops use digital vehicle inspections to enhance communication and transparency which leads to fewer deferred jobs.

The Mental Health Toll of Shop Ownership

In this episode, Margaret Light, MA, LMFT, MN LMFT of Equilibrium Therapy Services P.L.L.C. discusses the unique stressors shop owners face and how they can impact mental health. She talks about the stress and burnout continuum and how unmanaged stress and burnout can develop into formal mental health concerns for shop owners. She concludes by sharing tips to help shop owners understand the impact of stress on themselves and their work and when to seek professional help to overcome chronic stress.

Get Your Marketing into High Gear

In this episode, Ryan Burton of Leads Near Me talks about the contents of his new book “High Gear: Marketing Strategies for Auto Repair Shops”, what you can learn about shop marketing, and his conference of the same name High Gear Auto Repair Marketing Conference, which will take place from November 14-16, 2024, in Atlanta.

Keeping People Interested: How Small Gestures Lead to Big Results

In this episode, Bill Snow, vice president, franchise development & operationsRad Air Complete Car Care, talks about how he shows his team his appreciation, why they celebrate every win, and the importance of sweating the small details when it comes to encouraging your team members.

Keeping Customers Loyal Through Appreciation Marketing

In this episode, Lauralee Schmidt of Schmidt Auto Care in Springboro, Ohio, discusses her approach to customer appreciation marketing. She also talks about ideas that have worked, ones that haven't, lessons learned, and why shops need a marketing budget.