Ratchet+Wrench Radio

Understanding Every Minute of Your Effective Labor Rate

Tara Topel on Building a Brand, Choosing the Right Coach, Recruiting Techs, and More

Editor Ecclesia w/Chris Jones & Ivan Rioja-Scott: AI, Tariffs, RWMC, & More

Why Are We Trying to Get Approvals for Everything on The DVI?

The Single Shop Model vs. The Franchise Model

In this episode we chat with Dutch Silverstein, a 26-year veteran of the auto repair industry. Dutch shares with us his thoughts about running a successful shop, why the franchise business model can decrease quality, and how to succeed in the auto repair business. 

Effective Strategies for Attracting Top Technicians

Carm Capriotto: Instilling a Culture of Pride in the Industry

In this episode, Carm Capriotto, founder of Remarkable Results Radio, talks about his declaration, “The Rise of the Mechanical and Technical Specialist.” He discussed why the automotive aftermarket could benefit from a new vernacular that standardizes roles within the shop and instills pride in the workforce.

How to Implement and Grow your Business Through Shop Culture

In this episode Andrew Marcotte, VP of American Pride Automotive, shares how he has transformed and implemented a culture of growth, service, and excellence throughout American Pride's five stores. We discuss key takeaways about attracting the right talent, retaining employee satisfaction, and how to grow the business through organic methods.

AAPEX Live Series: Fernando Miranda on Choosing the Right Coach, Expanding Your Business and More

In this episode Fernando Miranda, VP of Transformers Insitute, shares the highlights of his 20-plus year career in the industry. We talk about how he works with the shops that he coaches, and the keys to reaching the next level of growth and efficiency.
 

What Does the Tekmetric and Shopgenie Merger Mean to your Business

In this episode, Sunil Patel, CEO and founder of Tekmetric, explains what the merger between the two SMS platforms can do for shops of all sizes.