Ratchet+Wrench Radio

How Your Mental Health Affects Your Business Decisions

In this episode of Ratchet+Wrench Radio, Margaret Light, licensed marriage and family therapist of Equilibrium Therapy Services P.L.L.C. talks about the impact of mental health on decision-making in business. She also has tips for owners and managers who are too optimistic or too pessimistic, and discusses how to bounce back mentally from a bad decision.

The Road to Repair: Why the Customer Journey Starts Online

In this episode of Rachet+Wrench Radio, sponsored by SHOP-WARE, Editor-in-Chief Ivan Rioja-Scott sits down with Cavan Robinson, VP of Vehlo, to talk about how SHOP-WARE can help improve your shop’s efficiency and bottom-line results. By using a streamlined cloud-based platform, you can significantly improve customer service while ensuring your shop runs seamlessly, boosting car counts, average repair orders and technician efficiency. 

Turning Around a Failing Shop and Executing a Plan for Growth

How to Increase Customer Loyalty

It's Not What You Say, It's How You Say It w/Kathleen Callahan

Don't Treat Your Vendors That Way

Forecast and State of the Industry w/Mike Bennett

Two Sisters: An EV Shop and an ICE Shop

Selling, Upselling, and Overselling

Editor Ecclesia #2 w/Chris Jones & Ivan Rioja-Scott: What Makes a Shop Owner?