Ratchet+Wrench Radio
The official podcast of Ratchet+Wrench, providing strategies and inspiration for auto care success.
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Episodes
Monday May 25, 2020
Monday May 25, 2020
A Facebook survey reveals what the future holds for many small businesses and a trend between ARO and the stay-at-home orders is revealed.
Friday May 22, 2020
Friday May 22, 2020
Whether or not you support his views on the coronavirus or not, monthly guest Aaron Stokes has a point: fear is contagious. As a leader, it's up to you to set the tone for your customers and employees.
Tuesday May 19, 2020
Tuesday May 19, 2020
As stay-at-home orders begin to lift, the automotive repair industry shows signs of returning to somewhat normalcy. What's it looking like where you are? Email associate editor Tess Collins at TCollins@10missions.com to let us know.
Friday May 15, 2020
Friday May 15, 2020
Face masks have become a wardrobe staple. In order to put customers at ease and keep employees safe, wearing them is essential during the pandemic. Associate editor Tess Collins speaks with NxTSTOP CEO Brendan Kennedy about why auto repair shop owners need to invest in this protection and how they can turn it into an additional profit center. NxTSTOP is an apparel company that has shifted its focus to making masks during the pandemic. Visit https://thenxtstop.com/ to order. For bulk orders, visit https://thenxtstop.com/pages/bulk-orders.
Wednesday May 13, 2020
Wednesday May 13, 2020
Anyone else tired of talking about COVID-19? So are we. In this month's From the Editors, Bryce and Anna stop talking about the problems this pandemic has presented, and instead talk about the opportunity. Regardless of how this has impacted you or what you think of it, the only real option is to find solutions and the best path forward. Bad situations show people's true colors, and this can be a real launching pad for your business. Either way, we’re moving forward with a different landscape and you can choose to have it be a burden or you can use it as an opportunity for change and evolution.
Monday May 11, 2020
Monday May 11, 2020
This week, Ratchet+Wrench shares signs things may be returning to normal and an update on government funding.
Monday May 04, 2020
Monday May 04, 2020
This week, we look at what the SBA is doing to ensure small businesses get their PPP money, a possible "Cash For Clunkers" reappearance and what Google and Apple are doing to fight the pandemic. To reach out to congress about the Cash for Clunkers, click here. It’s the beginning of a new month. How is your business doing? Are things returning to normal? Getting worse? Let us know. Email me at TCollins@10missions.com
Thursday Apr 30, 2020
Thursday Apr 30, 2020
Rissy Sutherland, one of the foremost experts in shop operations, president of SRS+Co, former shop owner and Ratchet+Wrench columnist, leads a panel discussion on marketing during the coronavirus on what shop owners should be doing now moving into the summer months.
Monday Apr 27, 2020
Monday Apr 27, 2020
This week, Ratchet+Wrench is providing an update on the funding available to small business owners. For more information, click here: A breakdown of government funding available Tekmetric blog “The Latest on Paycheck Protection Program for Auto Repair Shops It’s almost May and we’re curious, how are you holding up? Have you seen business pick up? What questions can we help you answer? Email TCollins@10missions.com with any questions or business updates you have!
Monday Apr 27, 2020
Monday Apr 27, 2020
When you think of customer service, what's the first thing that comes to mind? For a lot of people, especially Millennials and Gen-Zers, it's all about convenience; customers will go to the first place that can get them what they need. A way to provide that convenient, 24/7 service? Utilizing an online chat platform. In this episode of the Grow segment, Ratchet+Wrench staff writer Abby Patterson sat down with Rob Infantino, founder and CEO of Openbay, about the opportunities that an online chat platform can bring to the table.