Ratchet+Wrench Radio
The official podcast of Ratchet+Wrench, providing strategies and inspiration for auto care success.
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Episodes
Sunday Aug 02, 2020
Sunday Aug 02, 2020
David Askwith, director of operations, Autostream Car Care in Maryland, shares how after months of struggling during COVID-19, his MSO hit its best sales day ever and is now outpacing pre-COVID pace.
Tuesday Jul 28, 2020
Tuesday Jul 28, 2020
This week, we report on trends in small businesses across the nation, SEMA news and the Digital Millennium Copyright Act.
Monday Jul 27, 2020
Monday Jul 27, 2020
The goal for owners Eric and Allison Smith of Cannon's Automotive Service? Keep getting better and better when it comes to leadership, marketing, and overall processes. And after taking over Allison's father's business, they joined Elite Pro Service to get an extra helping hand in the mix. On top of that, they utilized an old idea from Allison's father that has proved to be a big success. They even got on their local radio station to promote their cause [15:45-18:15]. Hear all about their growth over the past couple of years and how those on the outside and hard work helped get them to where they are now.
Monday Jul 20, 2020
Monday Jul 20, 2020
In this week's roundup, we provide an update on SEMA , the Right to Repair and more.
Friday Jul 17, 2020
Friday Jul 17, 2020
How many of you have an employee that’s always late? How about always on his or her phone? Monthly guest Aaron Stokes shares how to have those tough conversations with your employees.
Tuesday Jul 14, 2020
Tuesday Jul 14, 2020
This week, we gives updates on government funding for small businesses during the coronavirus and share how a few OEMs have been impacted.
Saturday Jul 11, 2020
Saturday Jul 11, 2020
What drives consumers to come to your shop? Monthly guest Frank Leutz and co-host Susie Wong of Desert Car Care of Chandler discuss the psychology of what motivates customers, using an example from their own shop.
Friday Jul 10, 2020
Friday Jul 10, 2020
What drives consumers to come to your shop? Monthly guest Frank Leutz and co-host Susie Wong of Desert Car Care of Chandler discuss the psychology of what motivates customers, using an example from their own shop.
Tuesday Jul 07, 2020
Tuesday Jul 07, 2020
In this week's news round-up, we discuss the growing concerns of the new United States-Mexico-Canada Agreement (USMCA), Ford and Honda's 30-day social media cleanse, and how auto sales are predicted to make a rebound.
Friday Jul 03, 2020
Friday Jul 03, 2020
Kendall Warnock grew up in a village called Rosalie, Neb., with a population of 90 people. After graduating from Northeast Community College, Warnock decided to take a leap of faith and move to Lincoln, Neb., to start his own shop. During that time, he ran into many obstacles, but he never gave up on his dream. Warnock now runs a successful operation, A1 Automotive, which recently won the Best of Lincoln 2020 in the auto business category, and also serves as a firefighter in his community. Warnock shares how he overcame his fears of living in a bigger city, the shame of having to use food stamps, and became the success he is today.