Ratchet+Wrench Radio

In this episode, the team at FenderBenders, a sibling publication to Ratchet+Wrench covering the collision repair sector, speaks to Drew Barnes and Heather Sebben of North American Council of Automotive Teachers. They're going to talk about what NACAT is and how it serves automotive. They’re reaching their 50th anniversary of operation and will celebrate that at their annual conference this summer.

In this episode, Kendall Warnock of A1 Automotive in Lincoln, Nebraska, talks about how auto repair shop owners can turn comebacks and upset customers into raving fans. 
He also talks about his humble beginnings growing up poor on a reservation and how that became the catalyst to how he learned to treat people and why he cares so much about his customers, team, and community. 

In this episode, Jay Woodall, General Manager of National Accounts Retail/Branded at Interstate and a board member of the Automotive Aftermarket Charitable Foundation, discusses the AACF's efforts to support individuals facing severe financial hardship during disasters, and provides guidance on accessing the charity's assistance for yourself or your employees.

In this episode, Jamie Cuthbert, founder & CEO of AutoServe 1, talks about the harmony between auto repair shops and their customers when digital vehicle inspections are done with care, intention, and good communication.

In this episode, Juke Ball of Juke Auto in Austin, Texas, discusses mistakes he made as a young shop owner and the resulting lessons. 
You can read the story that inspired the episode, "What You Don't Know You Don't Know" on ratchetandwrench.com.

In this episode of Ratchet+Wrench Radio, Erich Schmidt talks about the early mistakes he made as a shop owner that have enabled him to become the conscious business owner he is today. 

In this episode of Ratchet+Wrench Radio, Mike Allen, owner of Carfix Auto Repair & Tires with shops in the greater Raleigh, North Carolina area, talks about why he likes to hire fast (as quickly as the same day), how he does it, why it works and why his people stick around. 

In this episode, Bill Greeno of Quality Automotive Servicing in Truckee, California, talks about his meticulous process for onboarding new team members.
Bill was a 2022 Ratchet+Wrench Best Workplaces winner and has a reputation for having a strong shop culture that begins with how he onboards his new hires. 

In this episode, Ratchet+Wrench Editor-in-Chief Chris Jones takes a look back at the events at VISION Hi-Tech Training and Expo in Kansas City, and shop owners and other industry professionals share their experiences from the event. 

In this episode, entrepreneur, speaker, and people-first growth specialist Shari Pheasant gets real about how auto repair shop owners can get down on their team's level, increase emotional intelligence, and build a shop that's truly about putting people first.