Tuesday Sep 06, 2022

Identifying Shop Inefficiencies w/ Alex Bunkers

In this episode, Alex Bunkers, head of operations at Tekmetric, joins Ratchet+Wrench to take a deep into a whitepaper she wrote called, “Quantifying Inefficiencies in Your Shop,” which is aimed at “helping shops maintain a strong awareness of every aspect of the shop, from inventory management to proactively keeping up with KPIs.”

We'll discuss:

  • (0:53): An overview of the whitepaper
  • (2:30): Analog shops and how they keep records
  • (4:08): Benefits of using shop management software
  • (5:39): A case study on Mike's Auto Repair
  • (7:19): Should any shop not be on a digital platform in 2022
  • (8:08): The most important and most overlooked KPI
  • (9:52): 3 Steps to promote shop growth
  • (14:58): How to improve shop workflow
  • (15:57): Tracing trends and proactive metrics
  • (17:48): Long-game strategies for applying shop data
  • (18:16): What shops lose by not tracking KPI.

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