Identifying Shop Inefficiencies w/ Alex Bunkers

In this episode, Alex Bunkers, head of operations at Tekmetric, joins Ratchet+Wrench to take a deep into a whitepaper she wrote called, “Quantifying Inefficiencies in Your Shop,” which is aimed at “helping shops maintain a strong awareness of every aspect of the shop, from inventory management to proactively keeping up with KPIs.”

We'll discuss:

• (0:53): An overview of the whitepaper
• (2:30): Analog shops and how they keep records
• (4:08): Benefits of using shop management software
• (5:39): A case study on Mike's Auto Repair
• (7:19): Should any shop not be on a digital platform in 2022
• (8:08): The most important and most overlooked KPI
• (9:52): 3 Steps to promote shop growth
• (14:58): How to improve shop workflow
• (15:57): Tracing trends and proactive metrics
• (17:48): Long-game strategies for applying shop data
• (18:16): What shops lose by not tracking KPI.