Developing Rock Star Service Advisors | Jeremy O’Neal

In this episode, Jeremy O'Neal, owner of Freedom Auto Repair and president of Advisor Fix, discusses a service advisor's role in the shop and how the best advisors perform. 

He discusses:

• His definition of a service advisor
• How and why he started Advisor Fix
• The characteristics and qualifications of a solid service advisor
• What owners should look for in a service advisor
• How advisors can grow through training
• Why shop owners should invest in front-of-house training