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Ratchet+Wrench Radio offers four tracks each month that explore the industry's biggest trends, most pressing topics, and the leadership and business management tips and strategies you need to thrive.

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Customer retention doesn’t happen by accident. In this episode of Ratchet+Wrench Radio, business consultant John Waters explains why trust is the real currency of the auto repair industry—and how shop owners can create exceptional experiences that keep customers coming back and referring others.

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